Dear diary.

I write when I’m trying to work through a concept or idea. Usually as a process to synthesize articles and books other people have written.

Here’s a short of list of some of the writing I thought was decent enough to ‘publish.

• When Human-in-the-loop Isn’t Human-centered.
• Only a Human-Centered AI Approach Offers Real Opportunities for Innovation.
• Go with Low-Fidelity Work for High-Fidelity Results.
• Synthetic User Research is a Terrible Idea.
• The Three-Legged Stool of Innovation is Sort of a Lie.
• (A Lack of) Curiosity Killed the Software Project.
• What Does “Intelligent” Actually Mean in AI (Right Now)?
• Don’t Confuse Complex with Complicated, Part 1: What is Information?
• Don’t Confuse Complex with Complicated, Part 2 – Complexity is Part of the Deal.
• Don’t Confuse Complex with Complicated, Part 3 – Assuming the Burden.
• Unlock The Potential of Your Data by Humanizing It.
• A Recipe for Content Management
• Here's Why a B2B Experience is Just B2C in Disguise.
• Gaining Stakeholder Buy-in by Prioritizing User Satisfaction.
• The Customer Journey: Increasing Conversion Through Context.